More Information
Here you can find more information about our return policy, shipping policy, and contacting us if you have questions or feedback.
Return Policy
We understand issues can and will happen. If you are not completely satisfied with your order please contact us so that we can help make it right.
All sales through the Astrodisiac shop are final. Unfortunately we are not able to offer returns or exchanges due to the nature of our business and products.​​​
Shipping Policy
Your order will be shipped out appx. 5 business days from the order date.
You will receive a tracking number to your email address once your shipment has been processed. Please check the tracking page regularly to ensure safe delivery of your order. You are responsible for keeping an eye on this information and collecting your delivered package in a timely manner.
We try to ship anywhere you can receive a package, however we are not responsible for your country’s customs policies or import taxes/VAT etc. By purchasing from our store, you acknowledge that you are responsible for your own fees.
We ship via USPS first class or priority mail but some countries may be tricky for us to ship to currently:
https://about.usps.com/newsroom/service-alerts/international/
If USPS shipping is unavailable we will try to deliver through another carrier.​
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We try our best to keep you updated on your order and delivery timelines, but please know issues happen and your estimated delivery time(s) may be delayed for reasons beyond our control.
IF YOU NEED TO CHANGE YOUR ADDRESS:
Please contact us ASAP. Once you receive a shipping notification, we are unable to change your order. It is your responsibility to triple check that you have provided the correct shipping address. If your package is sent back to us, we will happily send it again, and If we made the address error, we will ship it free of charge, however if the error was on your side, we will need to charge you for the additional shipping costs.
Once your order has shipped, the condition of your order is in the hands of the shipping service. We do not accept liability for lost, stolen, or damaged orders. If you have any questions or concerns about your order please contact us and we will do our best to figure out what to do!
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If your package was lost, stolen, or damaged, please contact USPS first or your international post office if you are outside of the United States, and if they are unable to assist, we can try to figure something out!
As a small business, we are unable to offer free replacements.​
Contact Us
We appreciate your feedback and try our best to respond back to all questions and inquiries in a timely a manner.
Thank you, in advance, for your patience.